FAQs

How do I join?

Online / by telephone 0300 124 0123 or in person by visiting one of the leisure centres.

What memberships are available?

A number of options are available to allow you to choose the best option for you. We have shown the most popular membership options.

Direct Debit or Annual

We offer Direct Debit and Paid In Full memberships. Online and telephone sale memberships are paid via debit or credit card. Memberships purchased at centres may be paid with either cash or debit/credit cards.

Contract or no contract?

As of January 1 2014 activeNewham offers no contract on new memberships. No contract memberships only commit members to 1 month at a time.

How old do I have to be to join?

Members must be at least 18 years old, or over 16 with parental consent.

Are there any other costs?

A one off fee may be charged to cover the cost of setting up your membership, an appointment with one of our Fitness Team and the issuing of your membership card.

Can I trial the gym before joining?

Yes, you can purchase a 1 day guest pass from our website for £5.00.

Are the leisure centres staffed?

All of the 3 leisure centres in Newham are staffed during operational opening hours.

Opening times?

Click here to view the opening times for our leisure centres.

Will I receive a membership card?

Yes, you will receive a membership card or smart card membership card (East Ham Usage should your membership allow access to East Ham) which you will use to gain entry to the gym and can also be used for storing your gym workouts. Members of Newham and Balaam leisure centres receive a standard membership card, this does not store information.

What if I lose my card?

Please use the contact us page of the website to inform us of your lost card. A replacement membership or smart card will be sent out. A small replacement fee may be charged.

Will I be shown how to use the equipment?

Our state of the art Life Fitness equipment has built in interactive guides to show your how to use it. With an easy-to-use Interface and the swipe of a finger, navigate seamlessly between crisp, clear screens to choose the entertainment and workouts you want. You will also have the opportunity to have a short session with a member of the fitness team.

Are there changing facilities?

Yes we provide changing rooms, with lockers, showers and toilets.

Can I bring a friend to workout with me?

Yes they can either buy a 1 day pass or they could take out one of our membership options.

Can I change my membership?

Yes, you can amend your details or change your membership within the members section of the website.. If you want to cancel your membership you can cancel through our call centre team. Once you have completed the cancellation process you should also cancel your Direct Debit instruction with your bank. (Subject to terms & conditions).

Can I freeze my membership?

Yes, if you are going away or need some time off we are able to freeze your membership for only £5.00 per month. Please go to the members section of the website. (Subject to terms & conditions)

How can I pay any outstanding fees?

Please go to the members section of the website where you can pay any outstanding membership fees .You can also pay over the phone by calling 0300 124 0123, or by visiting your home leisure centre.

Is there a car park?

Yes, car parking available for all leisure centre customers FREE OF CHARGE (Subject to available spaces) whilst visiting the centre.

Concessions for people with disabilities?

We offer concessionary memberships for people with disabilities at our three leisure centres.

This is offered to anyone who is receiving any of the following:

  • Incapacity benefit
  • Severe disablement allowance
  • Mobility allowance
  • Disability working allowance
  • Industrial injuries disablement benefit
  • Invalid care allowance
  • Disabled person’s tax credit

Carers of people with diabilities are given free access to the leisure centres.

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*This number is charged at the same rate as calls to normal landlines (those that start with 01 or 02). It is included in call allowances, bundled talk time or 'free' minutes in the same way as regular landline numbers.